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England

Published SEN complaints arrangements

Official wording, responsibilities and review duties.

Evidence link

Back to School Policy Checker

Requirement and scope

Choose the governance type; academy and maintained duties differ. Choose a phase; confirm age and provision conditions.

Maintained school

Required document [1]

Must publish. Website publication within the stated scope. [1]

Source-established phases
Primary, Secondary, All-through, Special
Source-established school types
Mainstream school, Special school
EYFS condition
No separate EYFS condition stated
Accountable
not stated in the source
Approval
not stated in the source
Operational owner
not stated in the source
Review cycle
set by the school

Independent schools and pupil referral units are outside this catalogue’s supported governance mapping.

Academy or free school

Required document [2]

Must publish. Website publication within the stated scope. [2]

Source-established phases
Primary, Secondary, All-through, Special
Source-established school types
Mainstream school, Special school
EYFS condition
No separate EYFS condition stated
Accountable
not stated in the source
Approval
not stated in the source
Operational owner
not stated in the source
Review cycle
set by the school

Independent schools and pupil referral units are outside this catalogue’s supported governance mapping.

Publish SEN complaints arrangements as part of the SEN information report; do not extend this to every academy complaint procedure.

Official wording

Complaints policy

They must also publish the details of any arrangements for handling complaints from parents and carers about the support they provide for pupils with special educational needs (SEN). They must do this as part of their SEN information report.

What maintained schools must or should publish online · Reviewed 2026-10-26

Complaints policy

Academy schools must publish the details of any arrangements for handling complaints from parents and carers about the support they provide for pupils with special educational needs (SEN). They must do this as part of their SEN information report.

What academies and further education colleges must or should publish online · Reviewed 2026-10-26

Sources and updates

Official evidence reviewed 2026-10-26. Check the source edition and conditions before acting.

  1. What maintained schools must or should publish online

    Reviewed edition matches. Source text matches the reviewed edition.

    Reviewed on
    2026-10-26
    Reviewed version
    2024-10-24T13:22:43+01:00
    Last checked
    2026-10-27T11:00:36.203Z
    Reviewed text digest (SHA-256)
    b9b1f18649ff2aa39b0a9df87f62c3aeb29bb48753d2bb174e50a411ac33a1f0
    Official content identity
    601afc48-7631-11e4-a3cb-005056011aef
    Official content digest (SHA-256)
    b3b7c2dedfb7e1fe1d249c685ca0f56f901e00aef72bbc7fba327afd2ccf9596

    https://www.gov.uk/guidance/what-maintained-schools-must-publish-online

    Track updates in the Roundup

  2. What academies and further education colleges must or should publish online

    Reviewed edition matches. Source text matches the reviewed edition.

    Reviewed on
    2026-10-26
    Reviewed version
    2024-10-24T13:22:46+01:00
    Last checked
    2026-10-27T11:00:36.203Z
    Reviewed text digest (SHA-256)
    c97340181ef278fa159ebd90b83d1f974cfc65dd3107bfb3379793aec044b7df
    Official content identity
    805a09d7-7542-41b7-aefe-1b0935777e49
    Official content digest (SHA-256)
    48649d639b13916fb1950e252294ddcfb0016986359c01fe4842291a81faba96

    https://www.gov.uk/guidance/what-academies-free-schools-and-colleges-should-publish-online

    Track updates in the Roundup

Guidance, not legal advice. Local checks are not a compliance judgement; other duties may apply.