Parents read your policies when something has already gone wrong, so an out-of-date version on the website causes real trouble. This editable tracker keeps your complaints, communication and conduct policies in one table, with where each requirement comes from, whether it's on the website, review dates, owner and who approved it.
The complaints rows are pre-filled for both maintained schools and academies, and the tracker also covers a serial and unreasonable complaints policy, a parental communications policy, a parent code of conduct and your safeguarding policy. A second table gives you a termly complaints summary to take to governors without names in it.
References are listed at the end of the document and were checked on 30 September 2026.
Editable Microsoft Word document, landscape. General guidance for schools in England, not legal advice.
